Summary of Reviews for Joyous – Low-Dose Ketamine Treatment on Trustpilot:
Overall Rating:
4.3 out of 5 (Excellent)
- Total Reviews: 793
- Star Distribution:
- 5-star: 75%
- 4-star: 6%
- 3-star: 1%
- 2-star: 2%
- 1-star: 16%
Positive Aspects:
- Life-Changing Impact:
- Many customers reported significant improvements in their mental health, including reduced anxiety, depression, and stress. Some described the treatment as “life-changing” and credited Joyous with helping them regain control over their lives (e.g., “Life-saving treatment” – Carmen Anello, “Ketamine micro-dosing has changed my life” – Karen).
- Convenient and Effective:
- Users appreciated the at-home microdosing approach, which was described as manageable with minimal side effects. For example, one reviewer shared that the low-dose treatment improved their anxiety and depression without the intensity of in-office ketamine therapy (e.g., “Minimal side effects, anxiety, and depression greatly improved” – Julia Gouffon).
- Supportive Team and Resources:
- Multiple reviewers praised Joyous for its attentive team, daily check-ins, guided meditations, and additional resources for mental health support (e.g., “The Joyous Nurses have been wonderful” – Cheryl Grainger, “Variety of online resources to make the treatment effective” – Kate Hammon).
- Affordable and Accessible:
- As one of the most affordable ketamine treatment options on the market ($129/month), Joyous was appreciated for making mental health treatment accessible to a wider audience.
Negative Aspects:
- Eligibility Issues:
- Some users criticized the lack of transparency regarding treatment eligibility, noting that they were disqualified late in the process due to medication conflicts. This led to frustration for individuals who had already gone through initial steps (e.g., “Not forthright about eligibility, rejected after RN appointment” – Ally Keehn).
- Missed Appointments and Delays:
- A few reviewers complained about missed intake appointments and delayed communication from providers, which negatively impacted their experience (e.g., “Provider never showed up for intake appointment” – Kelsey Burke, “Delivery issue at the beginning” – Kate Hammon).
- Program Termination Issues:
- Some customers reported being removed from the program due to misunderstandings or errors related to prescriptions, with no effective resolution from customer service (e.g., “Kicked out of the program due to a prescription error” – Steven King).
- Customer Service Challenges:
- While the team was praised by many, others found it difficult to resolve issues due to the lack of a phone support line and slow responses in some cases.
General Advice from Reviewers:
- Be Patient with Dosage Adjustments:
- The process of finding the right dose may take time, but many users found the results worth the wait.
- Confirm Eligibility Early:
- Potential customers should verify their eligibility before beginning the application process to avoid disappointment.
- Communicate Actively:
- For the best experience, stay in regular contact with the team to address any issues quickly.
Overall Impression:
Joyous provides an affordable and effective at-home ketamine treatment option for mental health challenges, with many customers experiencing life-changing results. However, transparency about eligibility and improvements in customer service could enhance the overall experience. Potential users should approach the program with realistic expectations and a proactive mindset.
